Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
· Shipments will be processed during business hours: Monday—Friday from 9:00AM—6:00 PM (PST). Shipments will not be processed over the weekends or major holidays.
· We will do our best or process orders on the same day and shipments will be processed in the order they are received. Please note that shipping delays can occur in which we ask 1—3 business days to process and ship your order.
· All orders will be shipped via UPS Ground, unless specified by customer. Please contact our customer service department via email or phone to note which shipping method you prefer if otherwise. We offer: UPS Ground, 3-Day, 2nd Day Air and Next Day air.
· We do not ship to PO boxes. All addresses must be made out to a valid shipping address.
· International buyers are welcomed but may require alternative payment methods. Please contact our customer service for more details.
· Shipping charge calculations are applied only after the package has been sealed and weighed.
We pride ourselves in the quality of our garments, however, every once in a while there is a possibility that the items may arrive damaged due to transit. We strongly advise customers to inspect goods upon arrival. We would be more than happy to assist you with any concerns regarding your order.
*Please email us at firstname.lastname@example.org within 14 days of receipt of goods to begin Return Authorization. If you simply do not like the style and would like to return it, we cannot cover the expense of shipping. All claims must be made within 14-days upon receiving merchandise which is why we strongly urge all buyers to check their goods upon receipt! Only 1-claim per order will be permitted. All merchandise returned for credit must be in their original polybags with all Hang Tags. If the packaging is not returned in original condition, it will be subject to a minimum 15% restocking fee.
· In most cases we will only allow exchanges or issue a store credit for damaged merchandise or incorrect items. Refunds may be issued on a case-by-case basis.
· Returns require an approved Return Authorization. Returns without any notice are unacceptable and will result in a 25% restocking/chargeback fee.
· Items damaged by retail customers will not be accepted and cannot be returned.
· Depending on the nature of the claim, buyer may cover the expense for return shipping.
· Initial Shipping and handling are non-refundable (Including but not limited to all refused and unaccepted packages.).
· NO STORE CREDIT WILL BE GIVEN AFTER 14 DAYS. (NO EXCEPTIONS)
· ALL SALE ITEMS ARE CONSIDERED FINAL SALE!
*Relabeled Items Policy: If using a 3rd-Party relabeling company, please make sure with relabeling company if any issues are caught at that time so a claim can be made before the item is relabeled. Thus, items are not eligible for claims after they have been relabeled.
*Please include in Email:
· Company Name
· Invoice Number
· Style Number/Size/Color/Quantity
· Reason for return.
· Photos of damage.