We pride ourselves in the quality of our garments, however, every once in a while there is a possibility that the items may arrive damaged due to transit. We strongly advise customers to inspect goods upon arrival. We would be more than happy to assist you with any concerns regarding your order.
*Please EMAIL us at firstname.lastname@example.org within 14-days of receipt of goods to begin Return Authorization and to lock-in the claim date. Fashion Go messages do not constitute a formal Return Authorization. If you simply do not like the style and would like to return it, you may at your own expense once an RA is issued. All claims must be made within 14-days upon receiving merchandise which is why we strongly urge all buyers to check their goods upon receipt! Only 1-claim per order will be permitted. All merchandise returned for credit must be in their original polybags with all Hang Tags. If the packaging is not returned in original condition, it will be subject to a minimum 15% restocking fee. Items must be sent out within 5-days of the return-label being issued. No Exceptions.
· In most cases we will only allow exchanges or issue a store credit for damaged merchandise or incorrect items. Refunds may be issued on a case-by-case basis.
· Returns require an approved Return Authorization. Returns without any notice are unacceptable and will result in a 25% restocking/chargeback fee.
· Items damaged by retail customers will not be accepted and cannot be returned.
· Depending on the nature of the claim, buyer may cover the expense for return shipping.
· Initial Shipping and handling are non-refundable (Including but not limited to all refused and unaccepted packages.).
· NO STORE CREDIT WILL BE GIVEN AFTER 14 DAYS. (NO EXCEPTIONS)
· ALL SALE ITEMS ARE CONSIDERED FINAL SALE!
*Relabeled Items Policy: If using a 3rd-Party relabeling company, please check with the relabeling company if any issues are caught at that time so a claim can be made before the item is relabeled. Items that have already been relabeled are not eligible for claims.
*Please include in Email:
· Company Name
· Invoice Number
· Style Number/Size/Color/Quantity
· Reason for return.
· Photos of damage.